Journal of Marriage & the Family - Volume 50, Number 2, May 1988
Implementing Total Quality Management (TQM) 1: The Command Imperative
Methodology for Generating Efficiency and Effectiveness Measures (MGEEM) : A Guide for Air Force Measurement Facilitators
Managing the Four Stages of Tqm: How to Achieve World-Class Performance
Tqm: A Step-By-Step Guide to Implementation